Apparently there are many problems with the Hughsnet systems since we can barely send email, cannot attach anything to emails, and it is impossible to post pictures on our blog. We have been having this problem for over a week. Hughesnet says it is some sort of problem with their system but if anyone out there can get them to fix the problem, we may be able to communicate with the outside world again using the internet. Since this is our only means of communication from the jungles of Belize, it is especially frustratating during the Christmas season. So, if there is anyone out there that can help us out, please contact Hughesnet and tell them to get with it, some people are relying on the internet services that they provide for staying in touch with family and friends! And, after Hughesnet fixes the problems with their system, maybe they can hire some employees that can communicate with their clients in English. Or have all the jobs been been outsorced to Asia since the wages are about 1% of what quailifies Americans would be paid to handle communications?
Thanks for helping us out if you can.
Below is the email we sent to our rep here in Belize about our problem and the "response" we received:
----- Original Message -----
Sent: Wednesday, December 19, 2007 10:51 AM
Subject: Something wrong with Hughesnet?
Hi Harry - For the past few days, we get this error every time we try to post a picture to our blog. Picture files are about 200K, and we've never had any trouble posting them in the past. We've also had some other minor connectivity issues, such as some web page requests timing out and resulting in an IE error, and Compuserve cutting out so we have to reconnect.
Web Acceleration Client Error (506) - Suspected Recent Satellite Link Outage The satellite link was operating properly up until the most recent web page request, but the last request could not be successfully sent across the satellite link to the Web Acceleration Server. Possible causes for this include recent changes in weather conditions or equipment problems in the HUGHES Network Operations Center. Trying again at a later time may result in restored service due to either improvements in the weather conditions causing the service outage or rectification of a network problem in the HUGHES Network Operations Center. If this problem persists, please contact your service provider for additional assistance.
This is what we received back from our rep here in Belize:
Response from our provider
We are working together with Hughes in order to resolve all this problems. Some accounts have being changed of transponder because some of them are overcharged. Please give us a couple of days to go back to normality.
Once again, sorry for all inconvenient,
Even here we can't escape the idiocy of outsourcing!!!