Thursday, December 20, 2007

Hughesnet problems

Apparently there are many problems with the Hughsnet systems since we can barely send email, cannot attach anything to emails, and it is impossible to post pictures on our blog. We have been having this problem for over a week. Hughesnet says it is some sort of problem with their system but if anyone out there can get them to fix the problem, we may be able to communicate with the outside world again using the internet. Since this is our only means of communication from the jungles of Belize, it is especially frustratating during the Christmas season. So, if there is anyone out there that can help us out, please contact Hughesnet and tell them to get with it, some people are relying on the internet services that they provide for staying in touch with family and friends! And, after Hughesnet fixes the problems with their system, maybe they can hire some employees that can communicate with their clients in English. Or have all the jobs been been outsorced to Asia since the wages are about 1% of what quailifies Americans would be paid to handle communications?

Thanks for helping us out if you can.

Below is the email we sent to our rep here in Belize about our problem and the "response" we received:


----- Original Message -----
From: Moonracerfarm@cs.com
To: compranch@hughes.net
Sent: Wednesday, December 19, 2007 10:51 AM
Subject: Something wrong with Hughesnet?

Hi Harry - For the past few days, we get this error every time we try to post a picture to our blog. Picture files are about 200K, and we've never had any trouble posting them in the past. We've also had some other minor connectivity issues, such as some web page requests timing out and resulting in an IE error, and Compuserve cutting out so we have to reconnect.

Any ideas?

Thanks,
Marge Gallagher


Web Acceleration Client Error (506) - Suspected Recent Satellite Link Outage The satellite link was operating properly up until the most recent web page request, but the last request could not be successfully sent across the satellite link to the Web Acceleration Server. Possible causes for this include recent changes in weather conditions or equipment problems in the HUGHES Network Operations Center. Trying again at a later time may result in restored service due to either improvements in the weather conditions causing the service outage or rectification of a network problem in the HUGHES Network Operations Center. If this problem persists, please contact your service provider for additional assistance.



This is what we received back from our rep here in Belize:




Response from our provider



Dear Harry

We are working together with Hughes in order to resolve all this problems. Some accounts have being changed of transponder because some of them are overcharged. Please give us a couple of days to go back to normality.

Once again, sorry for all inconvenient,

Best regards,


Even here we can't escape the idiocy of outsourcing!!!

6 comments:

Rich said...

I have a good friend here in Plymouth with Hughesnet who is a very big internet/email user. I spoke with him and he is not having any trouble at all, so it is not a complete system problem

Anonymous said...

Wow - finally I can actually write something. I'm on Hughes.net too. In California.

Been down - or so slow that nothing works - for two days now.

Happens every now and then.......
No fun at all, when your job is based on the Internet......

Just wanted to say hi and tell you that you're not alone.....

Greetings
Chris C

Mel Berry said...

Hi

As you probably realized by now the problem was never with HughesNet and had more to do with your system or installer.

You are welcome to email us and we will always be able to help you (in English) from our Houston office. We are able to call you in Belize at no cost, and will gladly help you through any issues.

What part of Belize are you in? We have service techs in almost every part of Belize.

Mel Berry
mel -at- dbstv -dot- com

Anonymous said...

did you ever find a fix for this problem? we're facing the exact same problem. any advice? thanks.

MoonracerFarm said...

The problem as described to us by our tech here in Belize was that EBlue host did not have enough band width on SatMex6. We switched to being a direct Hughesnet customer in December, 2007 (easier billing and access to our account) which switched us over to being carried by Hughesnet, not EBlue Host on the satellite and all of a sudden we could get on again. Nothing wrong with the installer or support here in Belize, just problems with the dealers that puchase band width apparently. I cannot verify if this is really what took place since it was nothing that we did here.

Anonymous said...

Does anyone have a direcway modem forsale?